1. How do I place an order?
Simply select the items you wish to purchase, add them to your cart, and then follow the checkout steps on our website.
2. Can I change or cancel my order after placing it?
If your order has not yet been shipped, please contact us promptly at contact@ozelies.com. Once shipped, we cannot modify or cancel your order.
3. What payment methods do you accept?
We accept payments by credit card (Visa, Mastercard, etc.), PayPal.
4. Is payment secure?
Yes, all transactions are protected with SSL security. We use secure payment services to ensure the confidentiality of your information.
5. What are your delivery times?
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Belgium : 2 to 4 working days
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Europe : 4 to 7 working days
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International : 7 to 15 working days
6. Can I track my order?
Yes, you will receive a shipping confirmation email with a tracking link to track your package.
7. Can I return an item?
Yes, you have 14 days after receiving your order to request a return or exchange, provided the item is unworn and in its original condition.
8. How to make a return?
Contact our customer service at contact@ozelies.com for return instructions and address. We will guide you through the process.
10. How can I contact you if I can't find the answer to my question?
You can contact us by email at contact@ozelies.com. We generally respond within 24 to 48 hours during business days.